Henderson et al. (2019) define feedback as “a process in which learners make sense of information about their performance and use it to enhance the quality of their work or learning strategies.” (p. 1402). Applying this definition in the organizational setting, we can conceptualize feedback as the process by which an employee or volunteer gets information about their effectiveness or performance that they can use to make necessary adjustments or improvements in their work. This information is often provided by a manager or supervisor, implying the need for organizational leaders to provide appropriate and effective feedback to their employees and volunteers.
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